Returns & Exchanges
We want you to love your Velvet by Graham & Spencer pieces, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Please note that items marked as Final Sale are not eligible for return or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label and a return packing slip to include inside your package.
Package Your Items
Securely pack your unworn, unwashed items in their original packaging and affix the prepaid shipping label to the outside of the box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing